Frequently Asked Questions

1. What is the Referral Program?
With the UKForex Refer-a-Friend Program, you can earn a £50 Amazon.com Gift Card credit for every friend who you refer who joins UKForex and completes a money transfer. 

2. How does the Referral Program work?
First, click on this link and hit the 'Start referring' button.

Then register for the program by filling in your first name, last name, and email address.  Then you can start referring friends, by sending a referral email or posting a referral on Facebook or Twitter.  When you register, you are assigned a share link, which allows us to track all of your referrals.  If a friend clicks on your link and completes a money transfer, you earn a reward*.
 
3. How many people can I refer?
You can refer an unlimited number of friends, and we encourage our customers to share with as many friends as they can. 
  
4. Once I earn a referral, when will I receive my reward?
Your friend must complete a money transfer before you can earn your reward*. Once you earn your reward, we pay out rewards every other week. So, once your friend completes a transfer you’ll receive your £50 Amazon.com Gift Card via email within two weeks.
 
5. What if I referred my friend, he or she completes a transfer, but I never got a reward?
No problem – please send an email to support@extole.com with the email address you used to register for the program.  In this email, please send us the email address of your friend, and we’ll look for his or her transfer number in our system. We will get back to you within 1 – 2 business days.
 
6. How do I unsubscribe to your email list?
Each e-mail we send should contain an unsubscribe link, or you can unsubscribe by sending an e-mail to support@extole.com and include the e-mail address you would like unsubscribed.  Note: The only reason you would receive e-mail from us if you haven't registered is because someone you know thought you might like this opportunity. We do not sell e-mail addresses and we do not send spam.
 
7. If I have an issue, who should I contact?
No problem – please send an email to support@extole.com with the email address you used to register for the program.  In this email, please detail your issue and if possible send us a screenshot. We will get back to you within 1 – 2 business days.
 
8. Are there any special restrictions or rules for the program?
This program has a simple set of rules to ensure that users are referring their friends, and not spamming large lists or referring themselves.  The rules are:

  • Users may earn one (1) reward for each valid referral*
  • Referrals must not be existing customers of the OzForex Group of brands (including UKForex)
  • Users may not submit multiple e-mail addresses and/or multiple credit card numbers to set up accounts in an attempt to earn a reward or an additional reward.
  • Users may not participate in a Referral Program where doing so would be prohibited by any applicable law or regulations.
  • Users may not use Spam to obtain referrals. Users may not acquire referrals through unsolicited e-mail to persons unknown to them, or through use net or message board postings, where the postings are unrelated to the topic of discussion or otherwise violate the terms of the site.
  • OzForex does not guarantee delivery time on any rewards earned, nor does it guarantee receipt of any rewards.
  • Please see full Terms & Conditions for further details.

* To qualify for a reward, the Referee must satisfy each of the following criteria:
A. Register as a customer of the Company via  the www.ukforex.co.uk website; successfully use the UKForex.co.uk website to transfer money in a manner that is compliant with the UKForex user agreement found here.
and
B. Referee's UKForex money transfer transaction must  not be cancelled (either by Referee or by UKForex).
Please see full Terms & Conditions for further details.
 

9. Who can refer customers to UKForex?
Any person can refer customers to us via the online process however you do need to have a registered UKForex account. All you need to do is go to the Refer a Friend page, sign up and start referring.

10. Can I sign up for the referral program by phone or email?
No, you can only sign up online via the Refer a Friend page.

11. I have been referred to you by my friend and want to book a deal on the phone. Will that count towards my reward?
No, only when you book a deal online will this count towards your rewards.

12. Does the friend I refer have to deal within a certain time frame?
No, there is no time restriction.
 
13. Does the friend I refer have to send a minimum amount for me to earn the reward?
Yes, in order to be eligible for the reward your friend will have to transfer money equal to at least £750 via one transaction..
 
14. Can I exchange my £50 Amazon voucher for free deals?
No, the voucher cannot be exchanged.

15. Can I exchange my £50 Amazon voucher to the equivalent value in another currency?
No, the voucher cannot be exchanged. Once you apply the voucher at checkout, the value will automatically apply to your currency. The voucher is in GBP and will be converted by Amazon if you are paying in a different currency.

16. Do both the referrer and the referee receive an amazon voucher?
Yes, if the referee makes a valid transaction.
 
17. Can I track this through my normal UKForex log in or only through the referral page
You can track this only via the widget on the Refer a Friend page, not in your UKForex Deal Dashboard.
 
18. If I’ve referred my friend but they haven’t followed the link or entered the specific code, will it still show that I have sent them through?
If your friend did not follow your referral link when they made their first transfer, your referral will not be tracked properly and will not show up in your Refer a Friend page dashboard. However, if your friend DOES follow your link, then you'll get rewarded.
 
19. Can I register for my friend or do they have to register themselves?
No you cannot register for another person.

Still Have Questions? Send an email to support@extole.com with questions, comments, or concerns about the program. We will get back to you within 1 – 2 business days. Alternatively write to us at:

UKForex c/o Extole
625 2nd Street Suite 101
San Francisco, CA 94107:
 

 

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