Mobile FAQs

Q: Which platforms will the mobile app work on?

App will work on iOS v7 and above or Android Honeycomb (version 3.0/API Level 1) and above

Q: Who do I contact if I have issues with installing/using the app?

Please email mobileapps@ukforex.co.uk with the following details:

  • Device being used
  • Version of Operating System on your phone
  • Screenshot of the issue

Q: What does the All-In-one app allow me to do?

  • Book spot deals
  • Re-book settled spot dealsAdd new beneficiary
  • View/Edit existing beneficiaries
  • Review all open and settled deals
  • Track status of open deals
  • Call or email direct to Corporate and Private Client desks
  • View rates and charts (daily, weekly, monthly, 3 monthly, 1 year and 3 year historical prices for each pair)
  • View market commentary
  • Set rate alerts for push notifications (Alerts set more than 10% away from current market rate will display as an error)
  • Register for an account (via mobile site)

Q: How do I access the mobile version of your website?

Simply visit our usual website address from your phone and our servers will detect if you are on a mobile device and send you to the mobile version of the site. If you are visiting from an iPhone, Android phone, Blackberry or other smart phone you will be automatically sent to the mobile version of the site.

Q: Does the mobile website take the place of the regular website?

It can, the mobile site is a version of our site that is optimised to display on smaller screens, like iPhones, Androids and Blackberrys. You can check rates, book deals and do a range of functions on the mobile site. Some items like adding beneficiaries can only be done on the standard version of the site at the moment. 

Q: I like the standard version of your website, can I use that on my mobile phone instead?

Yes. At the bottom of the mobile version of the site there is a link called ‘standard version’. If you click that link you will go to the standard version of our site. If you have cookies enabled on your mobile phone (which they generally are by default), then your phone will remember that you prefer the standard version of the site and will open the standard version by default each time you visit.

Q: I accidently clicked standard site, but want to use the mobile version of the site. How do I go back?

When viewing the standard version of the site from your mobile, at the top of the homepage is a link that says ‘mobile version’. Simply click this and you will revert back to the mobile version of our site

Q: Can I book a deal on your mobile site?

Yes, the mobile site has limited dealing functionality. If you already have setup a beneficiary, you can make payments to them straight from the mobile version of the site.

Q: Are the mobile rates live?

Absolutely. All exchange rates on the mobile site are the same as the standard site 

Q: How secure if the mobile website?

The mobile site uses the same 1024 bit SSL security as our standard so you are protected with industry leading data security. 

Q: Why can’t I add a beneficiary to the mobile version of the site?

The mobile version of the site has most of the functionality of the standard site with a few exceptions. We are constantly improving our mobile offering, so items like adding beneficiaries will be included in future releases.

Q: Your mobile site is awesome, how do I tell people about it?

Get onto twitter and let people know about the site with the hashtag #ozforex, or like us on Facebook (where we give away special Facebook only offers).

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