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Dispute Resolution
ProcedureA dispute or difference whatsoever in connection with the UKFOREX client agreement must be dealt with by you in the United Kingdom. You agree that UKForex shall have the right to resolve the dispute using its internal dispute resolution process as described below.
Internal complaints handling systemPlease contact the Client Support Services Department on 0845 686 1950 for information on how complaints are handled by UKFOREX.
1. Should a client have reason to complain, then it is important that at first you advise your usual contact at UKFOREX. Our Dealers or Backoffice staff will be pleased to help, so please ask to speak to any of our representatives if you feel you have cause for complaint. Complaints will usually be resolved at this early stage.
2. In the unlikely event that your concerns cannot be resolved at the first point of contact we will advise you that the matter is under investigation and that we will look into the concerns you have raised. We will contact you promptly with the results of our findings.
3. If your complaint is not resolved to your satisfaction you will be advised to refer the matter to our Compliance Officer, in writing, in order for him to conduct his own investigation (compliance@ukforex.co.uk) We will respond to you with our final response at this stage.
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