Complaints Policy

Internal complaints handling system

  1. Should you have any query or complaint, it is important that you advise your usual contact at UKForex before taking any other action. Our dealers and administrative staff will be pleased to help and should be able to resolve your query or complaint immediately. If you cannot, or do not wish to, contact them, please contact our Client Support Services Department on 0845 686 1950 or at compliance@ukforex.co.uk for information on how complaints are handled by us internally.
  2. In the unlikely event that your concerns cannot be resolved at the first point of contact, we will refer the matter to our Complaints Officer, who will conduct their own thorough internal investigation and respond to you in writing.
  3. We are committed to resolving complaints through our internal complaints procedure. However, if your complaint remains unresolved after you have followed such procedures then you may be entitled to refer it to the Financial Ombudsman Service ("FOS"). Further information, contact details and the eligibility requirements can be located on www.financialombudsman.org.uk. In certain circumstances you may also be able to submit your complaint to the FCA who will use your complaint to inform their regulatory activities. For further details please contact the FCA on 0800 111 6768 (freephone).
  4. You should be aware that the above procedure does not prevent either you or UKForex from applying to a court for urgent injunctive relief.

Currency Converter

Rate: 1.5084
=
Rate: 0.6630
=
Indicative Rates OnlyThe rates we display on the Currency Converter are neither "buy" or "sell" rates. They show mid-market rates without allowing for spreads or handling fees, and should be used for indicative purposes only. Check our Customer Rates to see the rates we offer to customers. Please read terms of use Go
See My FX Dashboard for more info

Register Free

Send money overseas at better rates than the banks.

Register today
Already registered? Login

Get our free commentary

Stay on top of the news with updates from our expert dealers on the latest currency movements. You can unsubscribe any time and your email address is safe – see our >Privacy Policy.


Keep me up to date:

Get free rate alerts

/
 
Choose currency pair and enter the exchange rate. An alert will be triggered when the exchange rate is reached and an email will be sent to you. You can unsubscribe any time and your email address is safe – see our Privacy Policy.

Sitemap

IMPORTANT: Use of this website is subject to the Website Terms. Use of the Services of the UKForex Limited is subject to the Client Agreement. Nothing on this website constitutes or should be construed as financial advice. This information has been prepared for distribution over the internet and without taking into account the investment objectives, financial situation and particular needs of any particular person. UKForex Limited makes no recommendations as to the merits of any financial product referred to in this website, emails or its related websites.

DISCLAIMER: UKForex makes no warranty, express or implied, concerning the suitability, completeness, quality or exactness of the information and models provided in this web site. Read full disclaimer.

UKForex provides international money transfer services to private clients and business customers. Use our free currency converter, exchange rate charts, economic calendar, in-depth currency news and updates and benefit from competitive exchange rates and outstanding customer service.

UKForex is regulated by the Financial Conduct Authority (FRN: 521566) for the provision of payment services.

Money Laundering Regulation Number (MSB): 12219180. Issued by HM Revenue & Customs (HMRC)
Read our Money Laundering Statement